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    Terms and Conditions

    TERMS AND CONDITIONS FOR GOODS SOLD BY OZ ROLLER SHUTTERS PTY LTD FROM www.ozrollershutters.com.au

    These Terms and Conditions constitute a legally binding contract between the customer (“you”) and OZ ROLLER SHUTTERS PTY LTD (ACN 616 915 612) and apply to the ordering purchase, fulfillment and delivery of goods (“Goods”) from ozrollershutters.com.au.  By placing an order for Goods from Oz Roller Shutters you agree to these Terms and Conditions.

    Please read the following Terms and Conditions carefully before placing your order. The Terms and Conditions contain important information about the ordering, processing, fulfillment and delivery of Goods.

    YOUR LEGAL RIGHTS

    • Your purchase of Goods will be subject to certain laws including, without limitation, the Australian Consumer Law.  The Australian Consumer Law provides you with certain rights that cannot be excluded, including that the Goods must be of acceptable quality, reasonably fit for the purpose that Oz Roller Shutters represents they will be fit for, and that the Goods will correspond with any relevant description.  Nothing in these Terms and Conditions shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law (including the Australian Consumer Law) which cannot by law be excluded, restricted or modified.

    PRICING & TAXES

    Prices for Goods are as shown on the Website.

    • Oz Roller Shutters reserves the right to change the prices of Goods at any time without notice to you. The price displayed at the time that you place your Order will continue to apply to you even if the price changes before your Order is accepted by Oz Roller Shutters.
    • In addition to the price for the Goods, you will also need to pay the listed delivery charge. Any Delivery Charge will appear in your shopping cart.
    • In addition to the price for the Goods and the Delivery Charge (if any) you may also need to pay any additional delivery charges which are not shown in your shopping cart but which we incur because you live in an area where light aircraft or barge transport is required, or to which our national courier company does not provide a door-to-door service. If you live in an area to which an Additional Delivery Charge will apply, Oz Roller Shutters will contact you before sending  your Order and provide you with a quote for the Additional Delivery Charge. If, within the timescale specified, you do not agree to accept the Additional Delivery Charge, Oz Roller Shutters will cancel your Order. Oz Roller Shutters will not send your Order until you have confirmed your acceptance of the Additional Delivery Charge.
    • If Oz Roller Shutters agrees to deliver Goods outside of Australia, international delivery charges will apply.
    • By placing an Order you agree to pay the price for the Goods, any Delivery Charge, any Additional Delivery Charge and any International Delivery Charge.
    • All prices and Delivery Charges, Additional Delivery Charges and International Delivery Charges quoted are in Australian dollars and are inclusive of GST.

    YOUR ACCOUNT

    • You may not set up an Account for someone else.
    • Please ensure that you enter all information carefully when creating an Account.  You warrant to Oz Roller Shutters that all information provided by you in relation to your Account is complete, true and accurate.
    • You must notify Oz Roller Shutters immediately if you become aware of any actual or potential unauthorized use of your Password or Account.
    • Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law), Oz Roller Shutters will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of: (i) your Account information being incomplete or inaccurate; or (ii) any unauthorized use of your Password or Account which takes place before you notify Oz Roller Shutters, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.
    • If Oz Roller Shutters suffers any loss, damage, cost or expense as a result of any unauthorized use of your Password or Account which takes place before you notify Oz Roller Shutters then you must pay Oz Roller Shutters the amount of that loss, damage, cost or expense if Oz Roller Shutters asks you to.

    ORDERS

    • You can place an Order by following the instructions on the relevant Oz Roller Shutters website.
    • An Order submitted by you is an offer by you to purchase the Goods for the price plus the Delivery Charge as shown at the time of submission of your Order and any applicable Additional Delivery Charge or International Delivery Charge. Oz Roller Shutters may accept or reject your offer in its absolute discretion. In particular, but without limitation, Oz Roller Shutters may reject Orders for commercial quantities of Goods. If you wish to order commercial quantities of Goods please contact info@ozrollershutters.com.au.
    • Each Order that you place will, if accepted by Oz Roller Shutters, be a separate and binding agreement between you and Oz Roller Shutters with respect to the supply of the relevant Goods, in accordance with these Terms and Conditions.
    • If you place an Order for someone else to receive the Goods you must obtain their consent before providing Oz Roller Shutters with their personal information and, by placing an Order, you confirm to Oz Roller Shutters that you have done this.
    • Please ensure that you enter all information carefully when placing an Order. You warrant to Oz Roller Shutters that all information provided by you in relation to each Order is complete, true and accurate.
    • Please check your Order and Selected Delivery Option carefully (including the quantities ordered) before submitting it as Orders may not be able to be changed or cancelled once the Order has been accepted by Oz Roller Shutters. Oz Roller Shutters will use reasonable endeavors to cancel or change the Order if it has not already been shipped but makes no representation that it will be able to do this.
    • Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law), Oz Roller Shutters will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of your Order information being incomplete or inaccurate or as a result of being unable to change or cancel your order once it has been accepted by Oz Roller Shutters, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.
    • Where you place separate orders the Goods will be delivered separately and a separate Delivery Charge (and Additional Delivery Charge/ International Delivery Charge if applicable) will apply to each Order. Oz Roller Shutters cannot consolidate separate orders into one delivery.
    • Where you order more than one item in one Order, all Goods for which your Order is accepted at the same time will be dispatched together where practicable. However, in some cases Goods may be dispatched separately, for example: where the goods are being dispatched from different locations; where the Goods are of different types (e.g a mixture of hardware and software); or where the Goods have different availability statuses. Please note that a Delivery Charge is calculated based on several factors including the Good’s weight, dimensions, packaging, the number of delivery shipments required and the Selected Delivery Option.
    • You acknowledge that all Goods that you Order are intended for personal, domestic, non-commercial use only.
    • The internet can be an unstable, and sometimes insecure, marketplace.  At times the facility to place Orders may not be available, your Order might not be received, your Order may be lost or misdirected, or your Order might be delayed.
    • You must take your own precautions to ensure that the process which you employ for accessing the Website does not expose you to risk of viruses, malicious computer code or other forms of interference which may damage your computer system, and contains appropriate protection to prevent damage to your computer system caused by viruses, malicious computer code or other forms of interference.
    • Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law), Oz Roller Shutters will not be liable to you, or any other person, for any loss, damage, cost or expense arising out of or in connection with of any of the events or arising out of or in connection with you accessing the Website, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.

    AFTER YOU HAVE SUBMITTED AN ORDER / PAYMENT

    • When you submit an Order you will receive an Order reference number via e-mail.
    • Oz Roller Shutters will process payment for your Order when, or shortly after, you place your Order. Your Order is deemed to be accepted by Oz Roller Shutters when Oz Roller Shutters does this, however Oz Roller Shutters may, in certain circumstances, cancel your Order after acceptance as set out in these Terms & Conditions. In the event that Oz Roller Shutters cancels your Order having already processed payment, it will refund payment.
    • When Oz Roller Shutters accepts an Order it represents an agreement by Oz Roller Shutters to supply the Goods to you in accordance with your Order subject to receiving payment from you and subject to these Terms and Conditions.
    • You must pay for Goods by direct deposit in our bank account, credit card (Visa or MasterCard) or PayPal account. If the name on the credit card/payment card/account does not match the name on the Order, Oz Roller Shutters may refuse to accept your order or ask you to provide additional information (for example, proof of identity documents) in accordance with its fraud detection processes. By providing your credit card/payment card, you authorize Oz Roller Shutters to deduct the price and the applicable delivery charge(s) from such card.
    • Oz Roller Shutters reserves the right to change the payment methods that can be used for Orders at any time in its absolute discretion.
    • Oz Roller Shutters may not be able to, or may decline to, accept payment from you by your nominated payment method at any time for any reason including, without limitation: (a) where our fraud detection systems detect possible irregularities; (b) because your financial institution has declined payment; or (c) because your payment card has expired. Where this is the case, Oz Roller Shutters reserves the right to cancel your Order and/or place your Order on hold and request you to provide additional information (for example, proof of identity documents) or arrange payment by another method.
    • Goods that you have ordered will not be dispatched to you until your payment for the Goods has cleared. If your payment cannot be processed, your Order will be rejected and we will notify you by email.

    CANCELLATION OF ORDERS

    • Oz Roller Shutters reserves the right to cancel, at any time before delivery and for whatever reason, an Order that it has previously accepted. Oz Roller Shutters may do this for example, but without limitation, where:
      1. Oz Roller Shutters’s suppliers are unable to supply Goods that they have previously promised to supply;
      2. an event beyond Oz Roller Shutters’s control, such as storm, fire, flood, earthquake, terrorism, power failure, war, strike or failure of computer systems, means that Oz Roller Shutters is unable to supply the Goods within a reasonable time;
      3. Goods ordered were subject to an error on the Website, for example, in relation to a description, price or image, which was not discovered prior to the Order being accepted;
      4. you ask Oz Roller Shutters to cancel your Order
    • You may cancel your Order where Oz Roller Shutters:
      1. has breached a material term of this Agreement;
      2. is not able to deliver your Order within a reasonable time of the estimated delivery time listed on the Website for the applicable Selected Delivery Option, other than a result of any delay: (i) for which you are wholly or partly responsible such as a failure to provide the correct delivery address or to pay for the Goods; or (ii) which was outside Oz Roller Shutters’s control.
    • Where Oz Roller Shutters cancels your Order after acceptance it will send you an e-mail notifying you of cancellation.
    • In the event of Oz Roller Shutters or you cancelling your Order after payment has been processed, Oz Roller Shutters will refund any money paid in respect of that Order.
    • Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law) or as expressly set out in these terms and conditions, Oz Roller Shutters will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of cancellation of your Order, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.

    AVAILABILITY OF GOODS

    • As Oz Roller Shutters is dependent upon its Suppliers to provide stock, Oz Roller Shutters cannot guarantee availability at all times. You acknowledge and agree that, from time to time, certain Goods may be out of stock or unavailable. Oz Roller Shutters reserves the right to withdraw or suspend from sale any Goods displayed on the Website, either temporarily or permanently, at any time without notice to you. Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law), Oz Roller Shutters will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of the unavailability of any Goods at any time, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.

    DELIVERY

    • Risk and title in Goods passes to you on the date and time of delivery of the Goods to the delivery address provided in your Order.
    • Goods will generally only be delivered to addresses within Australia.  Oz Roller Shutters is unable to deliver to certain parts of Australia and where this is the case you will not be able to process your Order through the website. Oz Roller Shutters may, in its absolute discretion, agree to accept Orders for delivery outside Australia but is under no obligation to do so.
    • Where requested, Oz Roller Shutters will deliver to PO Boxes or Postal Lockers in Australia where possible based on the size of the Goods. Where it is not possible to deliver the Goods to a PO Box or Postal Locker and you have input a PO Box or Postal Locker as the delivery address when placing your Order, Oz Roller Shutters will call you to arrange an alternative delivery address.
    • Following dispatch of your Goods, Oz Roller Shutters will email you with confirmation of dispatch and an invoice for your Order.
    • On delivery you may be required to sign a proof of delivery document. If you are not available to take delivery, we will, at our discretion, either:
      1. take your Goods to our delivery service provider’s local depots;
      2. take your Goods to a Oz Roller Shutters nominated alternate delivery point that is close to your delivery address (e.g. pharmacy, petrol station, post office or newsagent); or
      3. re-deliver your Goods to your delivery address at a later date.
    • You will receive a text message and/or a calling card at your delivery address containing details of the local depot, alternate delivery point or contact details for you to arrange for re-delivery of your Goods.  Please note that if you do not pick up your Goods from the nominated alternate delivery point within the period specified in the text message and/or calling card, your Goods will be taken to one of our delivery service provider’s local depots for you to pick up at your convenience.
    • If you require Goods that you have ordered to be re-directed to an address which is not the original Order address, and such Goods have already been dispatched, Oz Roller Shutters will use reasonable endeavors to re-direct the Goods to your requested address and may charge you a reasonable fee for doing this.
    •  Oz Roller Shutters will use reasonable endeavors to deliver the Goods in your Order by the estimated delivery. Please note that the estimated delivery time is an approximate delivery time only and is not a guaranteed delivery time for your Order.

    PICK-UP OF GOODS IN STORE – “CLICK AND COLLECT”

    • Many Goods can be picked up from a Oz Roller Shutters store rather than being dispatched to you. Where you wish to do this you will need to nominate this option when you place your Order. Please note that some Goods are not available for pick up from store. You must contact Oz Roller Shutters to confirm the pick up availability.
    • Only the relevant Oz Roller Shutters Account holder may pick-up in-store Goods ordered on that Account.If you choose to pick up your Order in store, your Order should be available for pick up in store:
    • When picking up Goods in store:
      1. you must provide photo identification (current drivers licence, passport or Keypass) to store staff to verify that you are the purchaser. If requested, you must allow Oz Roller Shutters to take a copy of this identification for fraud prevention purposes. The copy will not be used by Oz Roller Shutters for any other purpose or disclosed to any person outside of Oz Roller Shutters;
      2. store staff will also check your signature against the signature on any credit/debit/payment card used to purchase the Goods. You must therefore ensure that you bring this card when picking up the Goods;
      3. you will also need to bring the email that Oz Roller Shutters has sent to you confirming that the stock is available for pick-up; and
      4. store staff have the right to refuse collection of Goods if you cannot or will not satisfy the requirements set out above. In this event Oz Roller Shutters will contact the person who placed the Order using the contact details provided.
    • In respect of the estimated time for collection, references to “same day” or “next day” on the Website exclude public holidays where Oz Roller Shutters does not trade in the State or Territory of your nominated collection store.

    DELAY IN AVAILABILITY OR DELIVERY OF GOODS

    • You agree and acknowledge that:
      1. Oz Roller Shutters does not guarantee the dispatch or delivery or availability of Goods within the time frames, estimated delivery times listed for the Delivery Options or the Selected Delivery Option for your Order or any other time frames otherwise specified by Oz Roller Shutters or any of its staff;
      2. stock availability and events outside Oz Roller Shutters’s control may cause delays, or in some circumstances, prevent your Goods from being delivered or available for pick-up in store;
      3. delays are particularly likely to occur during busy sale periods such as those around Christmas, Easter and public holidays; and
      4. except to the extent expressly set out in these Terms and Conditions or otherwise required by law (including, without limitation, the Australian Consumer Law), neither Oz Roller Shutters nor any of its agents will be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of any delay in delivery of the Goods to you or delay in the availability of Goods for pick up in store, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.

    REFUNDS OF YOUR MONEY

    • Where Oz Roller Shutters is obliged to refund your payment pursuant to these Terms and Conditions, Oz Roller Shutters aims to initiate your refund within 2 business days (Monday – Friday 9 a.m to 5 p.m Melbourne time). The additional time that it takes for you to actually receive your refund will depend upon how quickly your financial institution processes the refund. Please note that if Oz Roller Shutters is obliged to provide you a partial refund of your payment for specific Goods in your Order, we will only refund the component of the Delivery Charge relating to the Goods which are subject to the refund.
    • Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law), Oz Roller Shutters will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of any delay in you receiving any refund due to you, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.

    RETURNS/FAULTY OR DAMAGED GOODS

    • You should check your Goods as soon as they are delivered to you in order to ensure that: (i) they are what you ordered; and (ii) they are not damaged or faulty. If this is not the case, you should contact Oz Roller Shutters on https://www.ozrollershutters.com.au/contact-us/  as soon as possible.
    • When returning Goods:
      1. please provide Oz Roller Shutters with your proof of purchase;
      2. it is a requirement for the fulfillment of refunds, exchanges and warranties that Customers use their best endeavors to return all out-of-the-box accessories (such as power cords and batteries) supplied at the time of original purchase. Customers are also encouraged to use the original packaging where possible in order to avoid damage in transit.
    • You may not be entitled to any refund or exchange just because any packaging is damaged in transit. The packaging exists to protect the Goods themselves.

    MORE INFORMATION ABOUT OZ ROLLER SHUTTERS’ LIABILITY TO YOU

    • To the full extent permitted at law, Oz Roller Shutters is not liable for any loss of profit, loss of revenue, loss of business, loss of bargain, loss of savings, loss of data, loss or goodwill, loss of reputation, the cost of obtaining replacement or alternative goods or the cost of other remedial measures, or for any indirect, special, economic or consequential loss, arising in connection with any Order or Account.

    PRIVACY

    • Oz Roller Shutters policy on the collection, use and disclosure of customers’ personal information is set out in its Privacy Policy which forms part of these Terms and Conditions

    GENERAL

    • Oz Roller Shutters reserves the right to amend these Terms and Conditions at any time. Any amendment will take effect from the time that it appears on the Website. The Terms and Conditions which apply at the time that you place your Order are the Terms and Conditions which will apply to your Order.
    • Any provision in this agreement which is invalid or unenforceable in any jurisdiction is to be read down for the purpose of that jurisdiction, if possible, so as to be valid and enforceable, and otherwise shall be severed to the extent of the invalidity or unenforceable, without affecting the remaining provisions of this agreement or affecting the validity or enforceability of that provision in any other jurisdiction.
    • These Terms and Conditions are governed by the laws of Victoria, Australia.

    Revised,

    1 June 2019

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